Welcome to Hopelink's Appointment Scheduler

Our appointment phone line and online scheduler are open for both LIHEAP & PSE HELP appointments now. Please note that appointments are limited and get filled very quickly. If you are a PSE customer, you can also apply for PSE HELP online directly via pse.com; however, to receive LIHEAP you must have a confirmed appointment.

If you have a Shut off or Disconnect notice or less than 10-day supply of oil, wood or propane please call your nearest Hopelink center to schedule an emergency appointment.

List of Documents You Will Need

We will need the documents below to process your LIHEAP application. Your specialist can help answer any questions regarding eligibility and documentation during your appointment.

The 3 types of required documentation are proof of identity, proof of address, and proof of income.

• First, you must provide identification for all household members. For each adult in the household, we require proof of social security number. Current Photo ID showing date of birth is required for the primary applicant and recommend for other adults in the household. Examples of proof of social security number include social security card or verification letter from the Social Security Administration. Examples of Photo ID include Drivers' License, State ID, passport, or Military ID. Identification for all children in the household is also required. Examples include social security card, birth certificate, or passport.
• Second, you must provide proof of address. This should be your most recent energy bill. If your name is not on the energy bill, you should bring an additional document with your name and residence address.
• Third, each adult in the household must bring proof of their income for the 3 calendar months prior to the month of the appointment. For example, if your appointment is in January, you must bring proof of income for October, November, and December. If any household member is employed, they must provide all paystubs with pay dates during the 3 month verification period. If any household member collects Social Security, SSI, TANF, GAU, Veterans' Benefits, or pension income they must provide a current award letter. We also require documentation for any unemployment, child support, dividends, cash gifts, self-employment, rental income, or any other type of income not listed here. If any adult household member has collected no income during the 3 month verification period, they will need to complete and sign a Declaration of No Income form. This form can be found on Hopelink's website and/or your specialist will provide you a copy to fill out at your appointment. Additional information about required documentation can be found on Hopelink's website at hopelink.org/energy.

For Self Employed income, please provide business ledgers or business bank statements listing gross income. If you have business expenses, you can choose to accept a standard $100 deduction each month or you will need to bring the receipts or bank statements. These must show the description of the expense, the date, and the amount in order for the expense to be deducted from gross income. Hopelink's energy assistance program cannot deduct everything that can be deducted on taxes. Tax forms are not acceptable as proof of self employed income or expenses.

Please note after reviewing your documents we may request additional information to complete your application.

 Scheduling Tips and Additional Info - Click Here